A Day in Your Life at MKS:
As a Service Support Technician Team Lead, you will lead our service team to perform in-house servicing & repair of company products. In this role, you will report to the Senior Service Manager
You Will Make an Impact By:
- Lead and mentor a team of instruments/electro-mechanical subsystems repair technicians
- Schedule and assign repair jobs/tasks based on priority and technician skillsets
- Monitor team performance and provide regular feedback/coaching
- Perform in-house servicing, repair of company products. This job may include participation in aspects related to customer issues, product issues, or other tasks to support the repair depot
- Provide assistance to technical support team on technical and service related problems
- Diagnostics, troubleshooting, and repair of electronic, mechanical, hardware, software and systems failures for instruments/electro-mechanical subsystems using established procedures
- Maintain accurate service records and documentation
- Determine most cost-effective repair/resolution to minimize customer downtime
- Prepare reports for analysis of product failure trends and service ability issues
- Manage inventory of spare parts and tools required for repair work
- Conduct training sessions for new hires
Skills You Bring:
- Diploma or Degree in Electrical/ Electronic/ Mechanical Engineering, or equivalent
- Requires a minimum of 3 - 5 years of related experience, with at least 2 years in a supervisory role
- Knowledge of calibration standards and diagnostic tools
- Good analytical and problem-solving skills
- Must have assembly experience using hand tools
- Proficient in the use of standard test equipment such as multimeters, oscilloscopes, and calibration tools
- Ability to read and understand schematics, assembly drawings, and test/calibration procedures
- Experience in test data recording, failures & root cause analysis as well as trouble shooting
- Experience with PC based applications to include Microsoft Office package and email
- Good communication skill (Technical & non-Technical)
Preferred Skills (Optional):
- Oracle & Visual Factory experience a plus
- 6S and lean manufacturing experience helpful
Physical Demands and Working Conditions:
- Occasionally involves lifting of electro-mechanical subsystems (10-20kg)
