Job Responsibility
- Supervise front-end associates, cashiers, and customer service staff to ensure efficient daily operations.
- Provide support in resolving customer inquiries or complaints, escalating issues to the Service Manager when necessary.
- Oversee cashiering processes, including proper cash handling and reconciliation of tills at the end of shifts.
- Assist in training team members on customer service standards, cashiering procedures, and company policies.
- Monitor and maintain sufficient staffing levels at registers and service counters during peak hours.
- Ensure adherence to company guidelines for customer service and cash handling practices.
- Coordinate with the Service Manager to implement improvements and resolve operational challenges.
- Support scheduling and rostering for front-end staff as required.
Job Requirements
To assist in overseeing front-end, customer service, cashier, and cash office operations, ensuring smooth daily workflows, excellent customer interactions, and compliance with operational procedures.
Job Benefits
Working Hours & Leave
5 working days per week + 2 rest days
9 working hours per day + 1 hour break
15 days of annual leave
2 days of family leave
Financial Rewards & Perks
Cashback when shopping at Lotuss
Annual salary increment
Performance bonus
Healthcare Benefits
Free medical treatment
Free dental treatment
Group insurance coverage
Career Development
Opportunities for career advancement
