ServiceNow Senior Specialist l KL & Penang

Description

Support the ServiceNow platform's core modules, IT Asset Management (ITAM), Discovery / IT Operations Management (ITOM), and CMDB, to ensure its reliable and effective operation.

Responsibilities

• Manage and optimize standardized, out-of-the-box ServiceNow processes according to demand,
• ensuring efficient and streamlined processes.
• Troubleshooting and resolving technical issues and defects related to ServiceNow processes.
• Collaborate with cross-functional teams to integrate ServiceNow with various business systems and applications and their interfaces, based on REST API technology.
• Assist and guide juniors of ServiceNow Support Operators.
• Create and maintain technical documentation.
• Be responsible for Operational stability, i.e. make sure that processes are adhered to and daily checks are carried out, including scheduled jobs monitoring and – if applicable – restarting and troubleshooting.

Education: Relevant professional training / qualifications in IT / computer studies

Skills and Qualifications

• ServiceNow experience over 2 years as developer, business expert or similar.
• Understanding of ServiceNow architecture, principles and processes.
• Proficiency in ServiceNow configuration including workflows, business rules, UI policies and scripting.
• Experience in ServiceNow Discovery and MID Server setup
• Hands-on experience with ServiceNow integrations using REST API.
• Understanding of Automated Test Framework (ATF) and deployment processes.
• Understanding of ITIL processes.
• Excellent understanding of general IT infrastructure landscapes and technologies
• Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence).
• Ability to work in agile environment.
• Exceptional problem-solving skills, effective communication and interpersonal skills.
• Logical and analytical thinking.
• All the above are compulsory.

Working arrangement:

• Following EMEA hours (3pm – 12pm)
• The on-call support may only be applicable to seniors.