Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better- Reflects our commitment to employees, customers, partners and communities globally.
About The Opportunity
The Principal Services Consultant guides the overall design and delivery of the Dayforce HCM solution to meet customer requirements and provides oversight and direction to project team members across all stages of the implementation lifecycle. This role works closely with the Project Manager to plan the project, identify critical dependencies, facilitate requirements gathering, design the Dayforce solution, manage customer expectations, oversee configuration, and identify and communicate risks.
What You'll Get To Do
- Analyze and understand customer requirements, pain points, and business objectives to design effective Dayforce HCM solutions.
- Ensure proposed solutions align with industry best practices and comply with relevant regulations and standards.
- Conduct workshops and meetings to elicit requirements, gather feedback, and present solutions.
- Collaborate with cross-functional teams to support seamless and integrated solution delivery.
- Work with Project Managers to estimate effort, define timelines, and identify design and implementation risks.
- Stay current with new Dayforce features and releases to optimize solution recommendations.
- Provide technical expertise to internal teams and customers during implementation and hypercare.
- Review and validate solution designs to ensure alignment with expectations and business needs.
- Conduct testing and validation to confirm solutions meet objectives and resolve testing issues.
- Recommend improvements to methodologies, documentation, and implementation processes.
- Share best practices and lessons learned across the team.
- Design and document solutions and contribute to a solutions repository.
- Lead SME programs in areas such as Payroll, Benefits, or WFM.
- Participate in internal process improvement initiatives.
- Contribute to internal knowledge sharing, support Continuing Education, and lead best-practice sessions.
- Complete new release training and stay fully versed in new functionality.
- Mentor consultants on best-practice implementation and solution design.
- Support the sales cycle with solution reviews, scoping, estimation, and prospect discussions.
Skills And Experience We Value
- Bachelor's degree or equivalent experience; Master's degree or postgraduate coursework an asset.
- 10+ years of experience in HCM applications consulting.
- 5+ years as a Dayforce HCM Consultant.
- Strong business process mapping experience.
- Experience in change management is an asset.
- Proficiency in Microsoft Office products.
- Expertise in SaaS/Cloud environments and HRIS applications.
- Understanding of relational databases and SQL is an asset.
- Experience with applications such as Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, iChris, or Preceda.
- Ability to implement all Dayforce HCM modules.
- Expert knowledge of HCM business practices.
- Deep Dayforce product expertise in at least two modules (Payroll, WSS, T&A, Leave, etc.).
- Strong customer relationship skills and business acumen.
- Ability to manage multiple projects and customers with competing priorities.
- Strong organizational, communication, and collaboration skills.
- Ability to lead workshops and mentor junior consultants.
- Ability to provide scoping and solution guidance during the sales cycle.
What Would Make You Stand Out
- Experience delivering projects in global or multi-regional environments.
- Ability to adapt quickly and remain effective in fast-paced, dynamic settings.
- Success working with diverse teams across time zones and cultures.
- Proven ability to anticipate risks and proactively recommend solutions.
- Excellent written, verbal, and presentation skills.
- Ability to influence customers to adjust business practices when needed.
- Ability to build strong internal and external stakeholder relationships.
What's In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
