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OfficeAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
At Thermo Fisher Scientific, manage a field service team to deliver excellent technical support while growing service business. You'll manage a team of Field Service Engineers (FSEs) providing installation, maintenance, repairs, and customer support for sophisticated analytical and scientific instruments. This role combines technical leadership, people management, and strategic business development to ensure excellent customer experiences and meet organizational goals.
Help advance scientific service delivery by implementing effective solutions, optimizing team performance, and building strong customer relationships. Support continuous improvement initiatives while maintaining the highest standards of quality and safety. Collaborate with sales, technical support, and other stakeholders to develop and execute service strategies that grow revenue and enhance customer satisfaction.
REQUIREMENTS:
. Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical service experience in analytical instruments, laboratory equipment, or related industry
. Preferred Fields of Study: Engineering, Sciences, Business or related field
. Additional certifications in service management or process improvement methodologies beneficial
. 3-5 years proven people management experience leading field service teams
. Strong technical aptitude with ability to understand complex analytical instrumentation
. Demonstrated success growing business and achieving revenue targets
. Excellence in customer relationship management and problem resolution
. Proven experience implementing service strategies and operational improvements
. Demonstrated ability to coach, develop and support field service teams
. Strong project management and organizational skills
. Proficiency with CRM systems, Microsoft Office suite and service management tools
. Strong written and verbal communication skills
. Ability to travel up to 25-50% within assigned territory
. Valid driver's license and clean driving record required
. Multilingual skills valuable for international roles
. Experience with regulated environments (GMP/GLP) preferred
Thermo Fisher Scientific Inc. is an American supplier of scientific instrumentation, reagents and consumables, and software services. Based in Waltham, Massachusetts, Thermo Fisher was formed through the merger of Thermo Electron and Fisher Scientific in 2006. Thermo Fisher Scientific has acquired other reagent, consumable, instrumentation, and service providers, including: Life Technologies Corporation (2013), Alfa Aesar (2015),Affymetrix (2016),FEI Company (2016), BD Advanced Bioprocessing (2018),and PPD (2021).
As of 2017, the company had a market capitalization of $21 billion and was a Fortune 500 company. Annual revenue in 2021 was US$39.21 billion.
In March 2020, Thermo Fisher Scientific received emergency use authorization from the FDA for a test for SARS-CoV-2 to help mitigate the COVID-19 pandemic.
Job ID: 148584427
Skills:
laboratory equipment , Process improvement methodologies, Service management tools, Project management, Analytical Instruments, Microsoft Office Suite, Crm Systems
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