SIAM Lead (Service Integration and Management Lead)

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with Scale @ Speed as our guiding principle.

Role Purpose

The SIAM Lead is responsible for establishing and operating the Service Integration and Management (SIAM) function to ensure seamless delivery of IT services across multiple internal teams, managed service providers, and vendors. The role serves as the single point of accountability for end-to-end service performance, governance, service orchestration, operational excellence, supplier management, and continuous service improvement.

The SIAM Lead drives collaboration across service towers to provide a unified customer experience, consistent service levels, transparent reporting, and effective governance while ensuring alignment with business objectives and contractual commitments.

Experience Requirements

• 10+ years of IT Service Management experience.
• 5+ years in Service Delivery, Service Integration, or SIAM leadership roles.
• Experience managing multi-vendor and outsourced environments.
• Experience leading large-scale IT operations, transition, and transformation programs.
• Strong exposure to ITIL processes and governance frameworks.
• Experience working with enterprise customers in complex IT ecosystems.

Technical & Functional Skills

ITSM

• Incident Management
• Major Incident Management
• Problem Management
• Change & Release Management
• Service Level Management
• Service Continuity Management
• Knowledge Management

Governance

• SIAM Governance
• Vendor Management
• Contract Governance
• SLA/KPI Management
• Risk & Compliance Management
• Service Reporting