Site Reliability Engineer

Job Description:

• This role will help to ensure the reliability of a diverse set of applications across our AWS infrastructure.
• To be successful in this role you will need to collaborate and pair with team members, have strong technical skills, and a passion for technology.
• The individual we seek is skilled in observability, excellent at troubleshooting, and has strong problem-solving skills.
• You must be able to multi-task in a fast-paced environment and be a self-starter with the ability to work independently.

Responsibilities:

• Troubleshoot deployment failures and infrastructure issues across our full AWS infrastructure stack (EKS, RDS, ..); This incudes dev, test, and production environments
• Create and maintain monitors for uptime and performance using Datadog, CloudWatch and other monitoring tools.
• Find ways to help reduce errors in systems and reduce noise in monitors and alerts
• Work with others on user stories to improve system health
• Help create and prioritize work / stories
• Participate in standups with US and India team
• Help define runbooks and automation to solve production problems
• Troubleshoot applications from a configuration and logging perspective
• Assist with responding to and analyzing security events from security tooling
• Help train others to take on SRE responsibilities
• Assist with performance optimization by identifying performing bottlenecks and making recommendations on improvements
• Verify systems are monitored, backed up, and following best practices ... via audits and automation
• Investigate how to take better advantage of the tools we use for monitoring, security

Requirements:

• Bachelors degree in computer science or equivalent experience is required.
• 3+ years of experience for the following:
• AWS (EC2, EKS, ECS, S3, RDS, CloudWatch, CloudTrail, IAM, AWS CLI, etc.). Experience with containers and EKS is a must.
• Linux (Centos, Amazon Linux, Ubuntu, ..)
• Git source code management (Gitlab, GitHub)
• Bash shell scripting or other scripting / programming experience
• SaaS based Web application experience
• Relational Database performance and monitoring (Postgres RDS preferred)
• Experience with Jenkins or similar CI/CD tooling
• A solid understanding of the components that make up production systems (Memory, CPU, Disk space, Disk i/o, Network i/o, etc.) is required.
• Strong experience with monitoring, alerting, and log aggregation tools: Datadog, AWS CloudWatch, PagerDuty, Statuspage.
• Ability to read and interpret application server logs, outputs, CloudTrail and other critical logging output
• Excellent troubleshooting skills required.

Nice to Have Skills:

• Prior application coding and debugging experience (Ruby, Python, etc.)
• Terraform and/or CloudFormation
• Experience troubleshooting application integrations
• Other Technologies: Cloudflare, AWS Guard duty, Crowdstrik