Site Reliability Engineer (VMWare Cloud Foundation)

About the Job

A Site Reliability Engineer (SRE) for VMware Cloud Foundation (VCF) focuses on ensuring the reliability, availability, and performance of the VCF platform through automation, monitoring, and proactive problem-solving. This role involves developing and implementing strategies to improve the platform's stability, collaborating with development and operations teams, and contributing to the overall VCF roadmap.

• VCF Infrastructure Design and Maintenance:

Experience to design, implement, and maintain VMware Cloud Foundation (VCF) infrastructure to support Great Eastern's organizational requirements.

• Resource Management and Troubleshooting:

Manage and troubleshoot VCF resource availability, including compute, memory, and storage (SAN and vSAN) up to 160 ESXi and more than 1200 VMs across multiple clusters located in both Singapore and Malaysia, using tools such as NSX-T, vCenter, ESXi 8.x, and VMware vSphere Cluster Availability.

• Backup Services:

Experience to integrate with backup services using NetBackup (NBU) such as HotAdd for image backup/restore and Media to file level backup/restore to support business application VMs requirements, including full, incremental, and ad-hoc backups.

• Health Monitoring and Performance Management:

Conduct daily health checks and monitor VCF infrastructure metrics via vROPS, vCenter, Dynatrace to ensure optimal workload performance and timely issue resolution.

• Security Compliance and Remediation:

Analyze VCF components and perform NVA security remediation to maintain compliance across vSphere, NSX, vSAN, and other VCF elements. Maintains awareness of industry trends on regulatory Monetary Authority of Singapore (MAS) and Bank Negara Malaysia (BNM) compliance, emerging threats and technologies to understand the risk and better safeguard the company. Experience with HPSA scanning tools is a plus.

• Operational Documentation:

Develop and maintain comprehensive Standard Operating Procedures (SOPs) for VCF operations, including ESXi uptime/downtime records, VCF inventory, recovery procedures, and disaster recovery plans.

• Patch Management:

Apply updates, service packs and patching to ESXi hosts and vSphere components to ensure security and product currency.

• Security Policy Implementation:

Collaborate with the security team to implement required policies, including hardening measures to protect VCF nodes, NSX firewall, DSA on VM level etc. Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Project Execution:

Execute VCF-related infrastructure projects, ensuring timely delivery and alignment with business requirements.

• Regional Support:

Provide remote support to regional data centers, including Singapore, with occasional travel as required.

• Vendor Collaboration:

Work with vendors and third-party contractors to manage projects and implementation of VCF-related products and services.

• Application Deployment Support:

Partner with the project delivery team to identify business application requirements and support deployment on the VCF platform.

We are looking for people who

• Bachelor's degree in computer science, Information Technology, Computer Engineering, or a related field. A Master's degree or relevant certifications (e.g., ITIL, TOGAF, Cloud certifications or VMware VCP) is a plus.
• Extensive Knowledge of VMware Cloud Foundation (VCF):
• Strong understanding and hands-on experience with VCF components, including vSphere, vSAN, NSX, and the vRealize Suite (e.g., vRealize Automation, vRealize Operations).
• Industry Experience:

15 years of experience in IT infrastructure roles, with a significant portion focused on VMware VCF solutioning, hand-on deployment experiences, and be able to work on enterprise level capabilities.

• Scripting Proficiency:

Skilled in scripting languages such as Python or PowerShell.

• Automation Expertise:

Experience with automation tools and frameworks, including Ansible and Terraform.

• Monitoring and Alerting Tools:

Familiarity with implementing monitoring and alerting solutions such as Prometheus, Grafana, Dynatrace, or vRealize Operations.

• Problem-Solving Skills:

Demonstrated ability to troubleshoot and resolve complex technical issues effectively.

• Communication and Collaboration:

Strong communication skills with the ability to collaborate across various levels of stakeholders.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.