SOC Operations Lead - Samut Sakhon (SPX Express)
Job Description
Job Description:
- Monitor and manage operation Outbound Sort, Outbound Dispatch team by using the daily performance report, history of excellence, and team development.
- Works with internal and external functions to properly handle pushed-out parcels.
- Control and improve Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction to achieve target
- Able to report to management and stakeholders a summary of data, operational concerns, and improvement procedures.
- Optimized manpower from the planning team to operate as our cycle time and hourly volume
- Coaching and advising team member
- MPW Optimization, Planning, Lost control, Leadership, Backlog chasing and SLA
- Manage initiatives to improve performance and compliance in FSOCW
Requirements:
- Good communication and stakeholder management skills.
- Analytical ability - logical thinking and optimization.
- Strong working knowledge of Spreadsheets (Excel/Google Sheets).
- Proven working experience in project management
- Multitasking and prioritizing skills.
- Work with fast, timeline and extra long working hours during campaign
- Mostly Afternoon/ Morning Shift
- Fast Response
- Flexibility working hours in night shift or campaign period
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