Social Commerce Executive

Job Description

• Act as the main point of contact for clients, managing relationships and ensuring satisfaction
• Lead end-to-end livestream commerce projects, aligning client objectives with execution plans
• Translate client needs into clear briefs and coordinate cross-functional teams (livestream, content, ads)
• Provide regular updates, performance insights, and strategic recommendations to clients
• Ensure timely and high-quality delivery across livestream, short video, and ads content
• Monitor campaign performance (viewership, conversion, ROI) and drive optimizations based on client KPIs
• Manage client expectations, timelines, and deliverables across multiple projects
• Proactively identify risks and resolve issues to ensure smooth execution

Job Requirements

• Minimum 2 years of experience in client servicing, e-commerce, project management, or TikTok operations
• Strong client management and stakeholder communication skills
• Solid understanding of TikTok livestream and short video commerce
• Strong ownership mindset with ability to translate client needs into actionable strategies
• Data-driven with ability to analyze performance and provide insights to clients
• Fluent in English; Mandarin/Chinese proficiency is a plus
• Able to manage multiple projects in a fast-paced, deadline-driven environment