Social Work Associate (CREST Youth)

Roles & Responsibilities

• Please do not include personal data such as NRIC number, date of birth, or residential address in your resume
  
  

Job Summary

The Social Work Associate supports the organisation in delivering the CREST-Youth programme,developed by the Agency for Integrated Care (AIC), in collaboration with the Ministry of Health (MOH) to support youths living with mental health conditions to see early treatment nearer to their homes and ensure they are well supported in the community.

This role is responsible for engaging at-risk youths to build rapport, facilitating group sessions for clients,supporting timely data collation and quarterly report submission, and providing administrative or logistical support to the team in running client-related support and/or other CREST-Youth activities.

Key Responsibilities

Outreach and Engagement

• Conduct online and in-person outreach initiatives(e.g., roadshows, talks) within the community and school settings for public education and awareness-building of youth mental health within the region
• Implement youth-friendly modes of psycho education to educate on mental wellbeing / mental health conditions,symptoms of relapse and coping skills to reduce stressors and promote help-seeking
• Support stakeholders to increase accessibility of youths to mental well-being-related psychoeducation and follow-up outreach
  
  

Client Management

• Conduct enquiries, triage and outreach support to engage and build rapport with youths at the individual level, involving caregivers where available, to engage and assess their needs
• Conduct mental health screening for youths at-risk of and/or presenting with mental health conditions/ needs, presenting with lower risks and complexity
• Provide individual and group-level psycho social support interventions to support coping and prevent symptom escalation among youths that require lower-intensity support
• Provide individualised support, psycho education and appropriate service linkage for caregivers who require lower-intensity support
• Engage in care planning, assessment and ongoing review for youths and/or their caregivers
• Work with relevant stakeholders (e.g. families, schools, community agencies) to develop action plans to support the client holistically
• Engage in ethical safety planning and crisis management for youths presenting with risks
• Support the evaluation of psychosocial support intervention processes and outcomes for improvements
• Support closure of cases upon achieving sustainable service outcomes for clients, families and communities through processes such as monitoring
• Administer required forms for service delivery /practice assessment and document results
• Document work done for all client-facing work and maintain proper filing of case/programme files as per service requirements
• Prepare reports according to required documentation standards in terms of quality and timeliness
  
  

Groupwork

• Providing administrative, coordination or logistical support to organise group sessions alongside other youth mental health teams
• Implement group sessions, including facilitation and attending to the needs of the groups and the individuals within the session
• Contribute to evaluation of group work intervention processes and outcomes
  
  

Stakeholder Partnerships /Volunteer engagement and development

• Build and strengthen professional relationships with stakeholders (e.g. schools, grassroots, social service agencies) through networking engagements and partnerships, especially within specific assigned regions
• Manage volunteer/stakeholder database
• Engage and mobilise volunteers to support service delivery, including not but limited to onboarding and maintaining positive working relationship with them
  
  

Administrative and Evaluation

• Perform required administrative duties across the scope of work, including but not limited to cases, supervision, post-outreach follow-ups and public inquiries
• Contribute to ensuring data completeness, timeliness and accuracy for client data by team for funder reporting
• Collate and compile statistics for analysis for other relevant projects/ programme matters
• Support in the collection, analysis and interpretation of quantitative and qualitative data on service delivery, client outcomes and programme effectiveness
  
  

Other Duties

• Participate in projects, community outreach programs and events
• Perform any other duties as assigned by the Director or Programme Head/Designated Reporting Officer to support organisational needs and priorities.
  
  

Requirements

• Diploma in social work, counselling or psychology
• Preferably 2-3 years of healthcare/community care experience
• Experience working with children and youth, especially in Social Service Agencies, is preferred
• Experience with group facilitation and working with volunteers will be an added advantage
• Experience with programme development and implementation will have added advantage
• Motivated and passionate to serve youths in mental health sector
• A team player and equally adept at working independently
• Good interpersonal and communication skills
• Detail-oriented, organised and timely in keeping up with documentation
• Insightful and reflective
• Willing to learn, adapt and improve oneself
• Must be proficient in MS Word, Excel and Powerpoint; profound competencies in Excel and familiarity with Canva will have an added advantage
• Only Singaporeans
  
  

We regret to inform that only shortlisted candidates will be notified