In this position you will be designing and building software product to meet the needs of an omni-channel customer contact centre environment. You will be collaborating and working with multiple teams and business stakeholders to understand the different business use cases and engineer this into the software technical build before proceeding to build and test the software ensuring that it is a working product.
Description for Internal Candidates
In this position you will...
be designing and building software product to meet the needs of an omni-channel customer contact centre environment. You will be collaborating and working with multiple teams and business stakeholders to understand the different business use cases and engineer this into the software technical build before proceeding to build and test the software ensuring that it is a working product.
You will be responsible for...
- Help build cutting-edge technology that provides bolttech with a unique value proposition allowing it to become a leader in the market
- Ensure timely development of proof of concepts, and prototypes prioritizing time to market with MVP features
- Utilize Agile and Lean techniques to deliver key features quickly
- Continuously research new technical capability and solutions for adoption
- Build configurations on AWS Connect based on agreed specifications
- Document and elaborate the technical design and build of the completed product
- Provide production support for the platform, perform triage and troubleshooting of incidents raised, and restore/fix defects identified in a timely manner
For you to be successful...
we expect you to be able to demonstrate the following key competencies:
Impactful
- Has a clear understanding of team's objectives and aligns efforts to these
- Empowered to be quick to act and take steps to address issues
Curious
- Engages in learning activities and is interested in understanding different ways of doing things including the key activities performed by others in team
- Keeps up to date on relevant frameworks, applications, software, and/or tools
Collaborative
- Builds diverse networks and cooperative key working relationships to work in partnership with others
- Co-operates with team members to resolve problems and achieve goals
Creative
- Identifies beneficial new approaches and ways of looking at problems, introduces them within team
- Experiments with new trends and innovations and is an early adopter where they can benefit team
Literacy Digital, Technology and Data
- Proficient and competent in navigating and using digital, data and technology tools and software applications relevant to role including performing basic trouble shooting strategies
You will require the following qualifications and skills
- Know-how of the AWS technology stacks and services
- In depth experience working with Node.js and React
- Experience building applications using services provided by AWS such as S3, SQS, SNS, API GW, EC2, AWS lambda, AppSync, Kinesis, and DynamoDB
- Familiar with CI/CD tooling such as CloudFormation and bit bucket pipeline
- Working experience in Linux based environment
- Knowledge in source code repository and branching models in Git and usage of tools such as GitHub, GitLab, BitBucket etc.
- Working knowledge of Agile and or Lean methodologies along with tools such as Confluence, JIRA and Sharepoint
- Demonstrated exceptional written and verbal communication skills
