Software Test Manager

Whale Cloud is delivering Business Support System (BSS) services for clients from the telecommunications industry. We are looking for an experienced UAT Testing Manager to own and lead the User Acceptance Testing (UAT) phase throughout the BSS project delivery lifecycle. You will be the key interface between client stakeholders and WCT delivery teams, ensuring the delivered solution meets business requirements and achieves formal customer acceptance.

Responsibilities:

1. Test Strategy & Planning

• Define the UAT strategy, test approach, scope, entry/exit criteria, and acceptance criteria aligned with project delivery milestones.
• Develop and maintain the UAT plan, schedule, resource plan, and environment/data readiness.

2. Test Management & Execution

• Lead UAT test case design, review, and execution together with client business users and internal teams.
• Manage the test environment, test data preparation, and the end-to-end defect lifecycle.

3. Defect & Issue Management

• Drive defect triage, prioritization, and resolution with R&D/development and operations teams.
• Track defects to closure, coordinate re-testing and regression, and maintain quality metrics.

4. Stakeholder & Communication

• Act as the point of contact for testing between client stakeholders and delivery teams.
• Provide regular progress, quality, and risk reporting to program leadership and customer governance.

5. Quality & Acceptance

• Ensure UAT entry/exit criteria are met and drive formal customer sign-off.
• Establish and continuously improve testing processes, templates, and best practices.

Requirements:

1. Bachelor's degree or above in Computer Science, Information Technology, Telecommunications, or a related field.
2. 8+ years of software testing experience, including 3+ years in test management / UAT lead roles.
3. Proven experience managing UAT for large-scale telecom BSS projects (CRM, billing, ordering, charging, product catalog, etc.).
4. Hands-on experience with telecom operators or BSS vendors is strongly preferred.
5. Solid knowledge of testing methodologies, test management, and defect management processes.
6. Familiar with test management tools (e.g., JIRA, HP ALM, TestRail) and test automation concepts.
7. Strong communication and stakeholder management skills; able to engage business users and senior leadership.
8. Proficient in Chinese language is a must, as you are required to liaise with China counterpart.