Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
The Day-To-Day Activities
- Handle trouble tickets and complaints received including troubleshooting and escalation within the Service Level Agreement (SLA)
- Escalate urgent or recurring operation issues to second level / vendor / management
- Manage and follow up closely with vendors to ensure escalated issues are resolved within SLA
- Plan and implement continuous process improvement on daily operations
- Communicate and collaborate with internal teams and vendors for problem solving
- Submit regular feedback and activities reports to immediate superior
- Practice knowledge sharing and continuous learning on new services / products / promotions
About You
Serves as Solution Analyst in charge of engaging Product Owners/ Managers on Requirements, designing solutioning options, and supporting the delivery of Change Requests and Projects. Practice vendor/ stakeholder management during project/ CR delivery
- Degree in Computer Science / IT / Software Engineering
- Minimum 4-5 years of relevant working experience
- Proficient with SQL queries and UNIX
- Experience with Telco CRM or billing system
- Strong analytical, diagnostic and problem solving skills
- Effective verbal and written communication skills
Spoken Language: Malay, English
Written Language: Malay, English
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
