Solutions Architect (Presales)

In this role, you will be the primary interface for the resolution of issues related to our suite of security products (DdoS Mitigation Services and Web Application Firewall), working closely with our customers, and internal teams (security services, service operations, network and system engineers, developers) responsible for maintaining our global network. You may also provide support in facilitating implementation activities, contribute to the enhancement of our security services and processes, whilst providing technical guidance to customers and internal teams.

You should be a team player who enjoys interacting with people and has a can-do personality. You should also be passionate about Network/Cloud Security-related technologies and possess a knack for solving complex technical problems.

Main Duties and Responsibilities

- Partner with the Sales team to provide technical consultation and qualification to prospective customers during pre-sales engagement process including technical trial evaluations, technical objection handling, onsite troubleshooting and customer follow-up activities.

- Develop technical solution design documents and technical proposal write-ups to drive Proof-of-Concepts and provide compliance response to RFQs and Tenders.

- Deliver effective product demonstrations/presentations in order to articulate how to incorporate Security solutions into customers architecture and operations to derive business value.

- Work closely with Product Management, Engineering and Business teams to convey customer feedback.

Qualifications

- University degree in Computer Science, Computer Engineering, Information Technology, Internet/Network Security or related discipline.

- About 3 - 5 years relevant experience in a customer-facing pre-sales or post-sales position, ideally with direct hands-on exposure to operating and troubleshooting network / web / application / endpoint security services.

- Strong knowledge of cyber security ecosystem and landscape, including the latest cyber security trends and threats.

- Solid understanding of Internet Delivery Protocols (i.e. DNS, TCP/ IP, HTTP) and Hosting Infrastructure (i.e. load balancers) is required.

- Strong communication skills in order to act as a bridge between customers and the service operations team.

- Willing to work beyond business hours or be on-call as and when required.