Essential Duties and Responsibilities:
1. Technical Implementation & Internal System Support
- Execute baseline system configurations, deployments, and updates in accordance with internal SOPs and IT security policies.
- Support deployment and configuration of internal applications, platforms, and infrastructure systems.
- Perform Level 1 incident response including diagnostics, log analysis, issue triaging, and escalation when required.
- Conduct daily monitoring, system health checks, and preventive maintenance to ensure system availability.
- Perform patch management and system updates for servers, endpoints, and internal platforms.
- Support operational IT tasks including service monitoring, system maintenance, and operational checklists.
2. Hardware & IT Asset Management
- Support provisioning, configuration, and maintenance of company IT hardware including laptops, workstations, networking devices, and peripheral equipment.
- Maintain accurate records of IT assets, device allocations, and lifecycle status.
- Assist in asset tracking, device inventory audits, and lifecycle management including replacement planning.
- Coordinate with vendors for hardware procurement, repairs, and warranty management.
3. Software Licensing & Compliance
- Support management of software licenses including operating systems, productivity tools, development platforms, and enterprise applications.
- Track software license usage, renewals, and compliance with vendor agreements.
- Assist in maintaining license inventory and documentation to ensure audit readiness.
- Work with internal teams to ensure proper allocation and usage of software licenses.
4. Application Deployment & Testing
- Assist in deployment and configuration of internally developed applications and internal platforms.
- Support QA and testing activities for new features, system updates, and integrations.
- Execute testing procedures using standardized test cases and checklists.
- Document testing results, defects, and improvement recommendations.
- Maintain deployment logs and system configuration records.
5. Issue Tracking & Operational Documentation
- Maintain detailed issue logs and troubleshooting records for internal systems.
- Document recurring issues and escalate root causes to senior engineers.
- Maintain and update internal documentation including Runbooks, Knowledge base articles, SOPs, Troubleshooting guides
6.Internal Stakeholder Coordination
- Support internal users by addressing IT-related inquiries and operational requests.
- Participate in internal meetings to understand business system requirements.
- Prepare technical reports, system status updates, and troubleshooting summaries.
- Assist in preparing technical documentation and internal presentations
7. Operational Improvement & Automation
- Identify opportunities to improve internal IT processes, operational workflows, and system efficiency.
- Assist in building automation scripts, internal tools, or workflow improvements where applicable.
- Support initiatives related to system modernization, monitoring improvements, and internal DevOps practices.
- Participate in training programs and continuous learning with technology partners and vendor
Education and/or Work Experience Requirements:
- Bachelor's degree in computer science/information technology or fresh graduates.
- Strong verbal and written communication skills.
- Knowledgeable in Microsoft technologies or relevant skills.
- Microsoft Certification preferred, with experience in Microsoft Azure or Microsoft 365 as a bonus.
- Willingness to work late hours to meet customer deadlines.
- Open to feedback and continuous improvement, able to work independently with good interpersonal skills.
- Candidate must be able to work on a rotational shift arrangement if require.
- Self-directed with the ability to drive change in unstructured environments.
