Responsibilities
- The role is for a 1-year duration through a third-party outsourcing contract.
- Serve as the subject matter expert (SME) for the Enterprise Messaging ecosystem, overseeing platform functionality and its integration with CelcomDigi's IT and network infrastructure.
- Lead the solution design and architecture for new services and platform enhancements, ensuring alignment with business objectives and technical viability.
- Manage end-to-end project delivery across various initiatives, including change requests, service transformation, optimization efforts, and new product launches.
- Collaborate with cross-functional teams (Business, IT, Network, and external partners) to troubleshoot and resolve technical and service-related issues, ensuring high availability and optimal performance.
- Analyze customer insights and service performance data to identify pain points and drive continuous improvements for enhanced user experience.
- Engage in pre-sales activities, including preparation of bid documents, technical clarifications, and solution presentations related to messaging services.
- Oversee partner and customer onboarding, covering both network and application integration, and support deployment activities to ensure smooth go-live execution.
- Manage relationships with vendors and partners, ensuring adherence to SLAs and performance benchmarks.
- Supervise daily operational activities, including detection and blocking of grey routes, to uphold service integrity and security.
Requirements
- Demonstrated experience in IT solutioning, preferably within the telecommunications industry, with in-depth knowledge of enterprise messaging platforms and services.
- Comprehensive understanding of telco architecture, encompassing IT and network domains, integration protocols, and service delivery frameworks.
- Strong project management capabilities, with the ability to manage multiple priorities, stakeholders, and timelines effectively.
- Excellent analytical, communication, and stakeholder engagement skills, with a proven ability to navigate complex technical and business challenges.
- Experienced in collaborating with cross-functional teams and external vendors in dynamic, fast-paced environments.
Next Steps
Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.
At CelcomDigi, we aspire to be Malaysia's leading telco-tech company the nation's digital growth engine powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It's about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you'll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.
Let's advance and inspire Malaysia together! #WeAreCelcomDigi
Follow CelcomDigi on LinkedIn and vote for us as Malaysia's Most Preferred Employer at the GRADUAN Brand Awards.
CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.
