Spare Parts Sales Support Agent

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we are the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, robotics and data-driven automated solutions, we are powering the supply chain and taking the industry forward.

Are you looking for an exciting new challenge - one where you can really make a difference Are you passionate and keen to share your expertise internationally Step forward and discover Swisslog! We are offering a talented individual the opportunity to join our incredible team and get the most of their potential - could it be you

Make an impact

• Possesses a sense for customer's requirements especially part sales related activities and proactive thinking to turn the requirement into revenue.
• Coordinates with Account Managers and service team for sales campaign to boost spare part sales for the region.
• Source and purchase spare part from qualified suppliers and increase part profit margin.
• Prepare quotation according to customer enquiry with input from maintenance team.
• Follow up spare part delivery to customers.
• Coordinate the spare part package for existing and new customers.
• Maintain and update part pricing database in the system.
• Maintain new or obsolete spare part number in system.
• Check warranty part service.
• Responsible for company spare parts inventory and management.
• Understand company's products in detail.
• Propose continuous improvement on part service and its processes.

Bring to the team

• At least a degree holder in Business administration, electro-mechanical or equivalent.
• Minimum 5 years of working experience preferably in spare part sales support and its related activities.
• Independent and able to work under pressure and tight schedule.
• Proficient in delivery Incoterms.
• Proactive with a strong customer and team focus.
• Working experience in automated material handling system is an added advantage but not essential.
• Proficiency in English.
• Computer literate with good knowledge in using Microsoft Office applications (e.g. MS Excel).
• Efficient time management in the sense of result improvement.

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we are develop the leaders that will shape ours.