Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Job Summary
The Specialist / Engineer is responsible for providing Level 2 operational support for Core Network, Roaming Services, and VAS platforms, with a primary focus on international roaming services. This role is responsible for ensuring the availability, performance, and service quality of roaming services, including roaming steering, inter-operator connectivity, roaming-related signaling operations, and mobile security management.
The Day-to-Day Activities
- Monitor and ensure the availability and performance of international roaming services across 2G, 3G, LTE, VoLTE, and 5G networks.
- Perform Level 2 troubleshooting for roaming-related issues, including attach failures, voice, SMS, and data service issues.
- Analyze signaling traces (e.g., MAP, CAP, Diameter) to identify root causes and support issue resolution.
- Support roaming partner onboarding, testing, and certification activities, including IREG and TADIG processes.
- Manage and optimize roaming steering configurations and policies.
- Coordinate with roaming partners, vendors, internal engineering teams, and marketing teams to support service rollouts and cross-functional initiatives.
- Monitor, detect, and mitigate spam, fraud, and suspicious traffic through mobile security and firewall management platforms.
- Continuously enhance mobile security firewall rules, detection capabilities, and operational effectiveness.
- Support operational improvement initiatives to enhance service reliability and customer experience.
About You
- Bachelor's Degree in Telecommunications, Electrical & Electronic Engineering, or a related field.
- Fresh graduates are encouraged to apply.
- Experience in telecom operations, Core Network, roaming operations, or international roaming services is an added advantage.
- Basic understanding of GSM, UMTS, LTE, and 5G roaming architecture, signaling protocols, and Core Network elements.
- Exposure to roaming steering, signaling analysis, mobile security, or firewall platforms would be beneficial.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Able to work in a fast-paced 24x7 operational support environment.
- Proactive, detail-oriented, and willing to learn.
Spoken Language: Malay, English
Written Language: Malay, English
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
