Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Role
Oversee and lead managed service vendors and outsourced field teams to ensure peak network performance through efficient maintenance, strict SLA-compliant fault resolution, and proactive stakeholder management.
The Day-To-Day Activities
- Supervise and monitor all field activities performed by Managed Service vendors.
- Ensure timely service restoration and fault resolution within SLA targets.
- Lead and manage outsourced field teams to meet contractual requirements
- Execute preventive and corrective site maintenance efficiently.
- Achieve trouble ticket clearance within SLA to maintain network availability and quality.
- Implement site improvements for security, safety, and maintenance.
- Maintain accurate site databases, reports, and documentation.
- Act as liaison with building management, landlords, and government authorities on operational matters.
- Support interdepartmental initiatives, new business ventures, and special projects.
- Provide input and support for OPEX cost-saving initiatives.
- Handle 5G and 4G IBC fault resolution with strong troubleshooting skills.
About You
- Degree in Computer or Electrical/Electronic Engineering.
- Minimum Diploma in Computer or Electrical/Electronic Engineering.
- Chargeman/Wireman certification (any level) is an advantage but not mandatory.
- Deep knowledge of 5G/4G IBC network is an added advantage.
- Degree holder must possess at least 5 years of relevant experience in telecommunications field operations and maintenance.
- Diploma holder must possess at least 10 years of relevant experience in telecommunications field operations and maintenance
- Strong understanding of 4G and 5G technologies.
- Knowledge of Fiber, IP, and Microwave transmission networks.
- Skilled in handling test equipment.
- Proficient in standard computer applications and basic data analysis.
- Ability to manage 5G and 4G IBC DAS fault handling.
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
