Specialist, STS Purchasing Support

Job Description

Position Overview

Our company's Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization is responsible for the execution of the following processes Vendor Master Data, Supplier Onboarding, Purchasing, Invoice Entry, Accounts Payable Management, Settlements and STS Support.

The Specialist, STS Purchasing Support is responsible for executing day-to-day Purchasing Support activities within the Source to Settle organization and ensuring high-quality, timely, and compliant operational support across assigned processes. This role will support the internal Purchasing Support operating model and contribute to the effective delivery of purchasing-related services.

The Specialist will perform operational activities across areas such as requisition-to-purchase triage, PO defect resolution, orphan purchase order handling, and selected ServiceNow-related support. The role requires close collaboration with team members and business partners to resolve issues, support service delivery, and ensure activities are completed in line with established procedures and service expectations.

The position will work closely with the Purchasing Support Manager, as well as with Procurement, IT, Finance, and STS stakeholders, to support smooth day-to-day operations and timely issue resolution. The Specialist is expected to build strong process knowledge, maintain a high level of accuracy and accountability, and contribute to a positive team environment focused on service, quality, and continuous operational discipline.

The successful candidate will demonstrate strong execution skills, attention to detail, customer service orientation, and the ability to work effectively in a dynamic and globally connected environment.

The Specialist is also expected to challenge the status quo and put forward suggestions and ideas to improve the effectiveness of the project and our processes.

Responsibilities

Position Responsibilities

Primary responsibilities for this position include, but are not limited to, the following

• Execute day-to-day Purchasing Support activities across assigned areas in accordance with established procedures, controls, and service expectations
• Perform operational support for requisition-to-purchase triage, PO defect resolution, orphan PO management, and selected ServiceNow-related requests
• Review, investigate, and resolve assigned requests, transactions, and issues in a timely, accurate, and compliant manner
• Manage individual workload effectively to support operational priorities, service levels, and team objectives
• Escalate complex issues, risks, and process exceptions as appropriate
• Collaborate closely with the Purchasing Support Manager and team members to support operational stability and effective service delivery
• Build and maintain a strong understanding of assigned processes and their downstream impact across the end-to-end Source to Settle process
• Adhere to global process design, standard operating procedures, policies, and compliance requirements
• Ensure a high standard of quality and accuracy in daily execution
• Communicate effectively with internal stakeholders and provide timely updates regarding requests, issues, and resolutions
• Partner with other STS teams, including Supplier Onboarding and Accounts Payable, as well as Procurement, IT, and Finance, to support effective issue resolution and service continuity
• Contribute to knowledge sharing, onboarding support, and maintenance of team documentation as needed
• Identify and communicate operational improvement opportunities to support service quality and efficiency
• Contribute positively to overall team performance and foster a collaborative, customer-focused team environment
• Maintain strong alignment with STS organizational priorities
• Operate with ethics, integrity, and a commitment to company values and compliance standards
  
  

Education & Experience

• BS/BA degree in Business Administration, Finance or advance student.
• 2+ years of Procurement or Accounts Payable experience.
• MS Excel intermediate
  
  

Technical Skills Requirements

• BS/BA degree in Business Administration, Finance or advance student.
• 2+ years of Procurement or Accounts Payable experience.
• MS Excel intermediate
• Strong understanding of the BSC Source to Settle operational model (Must).
• Accounting background (Must).
• Functional knowledge of procurement, accounts payable, master data and customer service.
• Ability to manage multiple tasks, focusing on priorities.
• Strong written and oral communication skills (English)
• Ability to effectively work with peers/ suppliers and stakeholders globally.
• Attention to details and being organized.
• Demonstrated ability to take initiative and achieve extraordinary results.
• SAP Ariba Knowledge
  
  

Required Skills

Accounts Payable Management, Accounts Payable Management, Business Administration, Business Integrity, Corporate Experience, Credit Management, Customer Service Management, Data Management, Detail-Oriented, Ethics, Financial Accounting Controls, Financial Analysis, Financial Forecasting, Financial Planning and Analysis (FP&A), Financial Statement Review, Generally Accepted Accounting Principles (GAAP), Interpersonal Relationships, Invoice Processing, Oral Communications, Order to Cash (OTC), Preparation of Financial Reports, Procurement, SAP Ariba, Service Delivery, Taking Initiative + 2 more

Preferred Skills

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Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

07/6/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  
  

Requisition ID R402641