SPX Express - Intern - Buyer Self Collect Operations

Key Responsibilities

1. Account Management

Serve as the primary point of contact for managed SPX service points

Foster strong relationships with partners to maintain high service levels

Address operational inquiries, concerns, and escalations from partners

2. Partner Onboarding and Support

Provide one month of incubation support to new partners

Ensure new partners are well-equipped and knowledgeable about processes and standards

3. Performance Monitoring and Improvement

Monitor key performance metrics of partners and provide insights or recommendations for improvement

Closely track stuck parcels to prevent losses and ensure a positive user experience

• Fresh graduates are welcome to apply.
• Strong attention to detail and ability to review documents carefully.
• Organised and able to manage multiple administrative tasks.
• Basic proficiency in Microsoft Excel or Google Sheets.
• Good communication skills to coordinate with internal stakeholders.