SPX Express - Intern - Buyer Self Collect Operations

About The Team

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description

Key Responsibilities

• Account Management
  
  

Serve as the primary point of contact for managed SPX service points

Foster strong relationships with partners to maintain high service levels

Address operational inquiries, concerns, and escalations from partners

• Partner Onboarding and Support
  
  

Provide one month of incubation support to new partners

Ensure new partners are well-equipped and knowledgeable about processes and standards

• Performance Monitoring and Improvement
  
  

Monitor key performance metrics of partners and provide insights or recommendations for improvement

Closely track stuck parcels to prevent losses and ensure a positive user experience

Requirements

• Fresh graduates are welcome to apply.
• Strong attention to detail and ability to review documents carefully.
• Organised and able to manage multiple administrative tasks.
• Basic proficiency in Microsoft Excel or Google Sheets.
• Good communication skills to coordinate with internal stakeholders.