Sr. Customer Quality Engineer (Based in Ipoh)

JOB RESPONSIBILITIES:

• Interfaces with the customers, Corporate QA and FA on all customer complaints/RMA to drive 8D process.
• Performs Visual and Test Correlation between II-VI and customer.
• Maintains customer metrics (Dppm, FA TAT) and drive improvement programs/projects within the factory.
• Interfaces with Corporate QA and FA on all customer complaints/RMA to drive 8D process and preventive action.
• Implementation and ensure non-recurrence of quality issues.
• Systematically ensures the validation of effectiveness on all corrective actions/preventive actions defined in 8D for customer complaints.
• Performs Risk assessment analysis on key customer quality issues to prevent field returns and major business impact.
• Performs Visual and Test Correlation between II-VI and customer.
• Conducts periodic Quality data analysis to identify key focus pareto and drive improvement programs/projects.
• Provide assurance on outgoing products to comply with specifications, requirements and applications leading to customer satisfaction.
• Performing any other duties as directed by the immediate superior from time to time. Derive Continual Improvement.
• Practice Risk Base Thinking in planning and execution of task. Compliance to ISO
• Requirements, company rules & regulations, applicable codes etc.

JOB REQUIREMENTS:

• Masters/Degree in Electronics/Electrical/Photonics Engineering or Related Sciences.
• Preferably 4-6 years experience in in SMT/PCB/Semiconductor industry in a complex and high volume manufacturing environment.
• Preferably with 2-3 years engineering experience in Photonics, Transceiver or Fiber Optics ISO certified manufacturing companies.
• Possess good communication skill
• Capable to communicate in Mandarin including read and write is an added advantages.