Job Description
THE FUTURE IS WHAT WE MAKE IT.
Sr Customer Support Management
Kuala Lumpur, Malaysia
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
Make the Best You.
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
Join Us and Make an Impact.
This role will be accountable for all enabling customer facing processes within C&PS APAC at Kuala Lumpur, Malaysia. This role will lead strategic processes that enhance customer engagement, enable processes and tools for the organization and drive organizational accountability resulting in improved customer satisfaction. This cross functional role will develop and drive a management operating system that channels & prioritizes internal and external customer requests and deploys actions through enterprise tools for execution
Key Responsibilities
- Manage a MOS that utilizes enterprise tools to drive right and fast customer solutions and improve overall customer satisfaction on our key customer surveys
- Drive cross functional projects through the identification of patterns interconnecting with the other leaders to solve complex customer problems where it requires several functions to drive timely resolution and or projects requiring involvement from global resources.
- Influence functions outside of C&PS to drive improvements that impact Honeywell's ability to meet contractual commitments
- Drive execution of key C&PS Processes to enable the organization to successfully support customers and improve their experience
- Demonstrate excellent process knowledge and demonstrate ability to implement process rigor through organizations
- Provide leadership and support to a diverse Customer Core Team
- Collaborate with cross-functional executive leadership to provide customer and program updates, drive process improvements and drive customer solutions.
- Lead and align cross-functional teams to prepare and deliver key updates for Executive Reviews, Weekly Operational Reviews with major customers, Quarterly Business Reviews (QBRs), and Leadership Meetings, ensuring clear actions, strong readiness, and high-quality representation of operational performance.
Responsibilities
Key Experience & Capabilities:
- Bachelor's degree in Business, Engineering or related field
- Minimum 5 years of experience in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management
- Minimum 3 years of experience in a direct customer facing role
- Minimum 3 years of leadership experience
- Requires strong proficiency in both English, with the ability to communicate clearly in business and customer‑facing situations. Must be able to collaborate effectively with internal teams and external stakeholders across US and Asia Pacific.
Additional Qualifications
- Six Sigma Blackbelt certification
- PMP certification
- HOS and or sales experience
- Demonstrated partnering skills with key internal and external customers
- Ability to quickly adapt to differing leadership styles across multiple customer business teams
- Demonstrated strong bias for action and strong internal network.
- Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value added activities.
- Strong verbal and written communications skills.
- Ability to present complex technical and support issues at peer and executive levels (internal/external customers).
- Demonstrated ability to develop people and recruit top talent - Strong Leadership skills and ability to effectively influence throughout all levels of the organization across multiple functions - Strong Program Management skills and financial & business acumen.
- Proven track record of effectively managing diverse, global teams - Business acumen on contractual requirements.
Who We Are
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watchv=CG-rmG0eKLk
Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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