Job Description
We are seeking for Senior HR Specialist to support our Global HR Service Delivery team as part of a centralized function to handle a variety of HR-related transactions. In this role, you will be supporting and growing along with our APAC HR Transformation journey, and act as a Role Model to the expanding team.
Key Responsibilities
- Serve as the first point of contact towards employees and managers for any general HR inquiries and requests
- Administers employee life cycle activities/changes, including but not limited to Onboarding, Termination, HR system Data management, Documents filing, Time & Attendance, Data Reporting, Generation of Employment-related Letters, Benefit Administration, PO/Invoice Management, etc
- Support tasks intake and adoption from Regional HR Business Partners and other COEs (e.g., C&B, Talent Development, Global Mobility, etc.
- Leads or participates in various Global/Regional/Country HR Projects as well as Continuous Improvement projects by partnering with relevant stakeholders to enhance HR processes and employee experience
- Liaise with various stakeholders or other functional departments (e.g., Finance, IT, Payroll, Legal, HRBPs, Recruiters, etc.) when handling different cases
- Acts as a role model for good practices within the HR Operations team
- Acts formally as a mentor for junior/new members
- Perform all other duties as assigned by supervisor from time to time
Qualifications:
Must Have:
- Excellent communication skills (both written and verbal), especially in Vietnamese and English language. Proficiency in other Asian languages (Mandarin/Malay/Japanese/Korean) would be an added advantage
- Good systems knowledge working with automated process
- Proficiency in Microsoft Office Applications, especially Microsoft Excel and Word
- Applies strong critical thinking and problem-solving abilities to consistently deliver outstanding customer experience
- Leverages prior experience in customer-focused environments to independently manage key aspects of the service profile following initial training
- Ability to work with processes and identify improvements for efficiency and standardization
Good to Have:
- Experience of HR Operations/Administration work more than 5 years preferably
- An advantage if worked within Global Organization/Global Shared Services
- Working Experience in Success Factors would be an added advantage
