Kuala Lumpur
Full time
ONSITE
Job Description
Position: Operation & Customer Service Associate
Location: Kuala Lumpur, Malaysia (On-site)
Job Type: Full time
Company Description
STARTRADER is one of the world's fastest-growing brokers that provides leading, continuously optimized and advisory solutions to clients globally. With us, you can trade hundreds of financial instruments across asset classes CFD on forex, metals, commodities, indices, and shares. STARTRADER is the brand representing a network of regulated and licensed entities across various jurisdictions, each authorized to provide specific financial services in compliance with local regulations.
Role Overview
The Operations & Customer role is responsible for ensuring smooth daily operations and delivering effective support to customers. The role works closely with internal teams to handle customer needs, coordinate resources, resolve issues, and improve operational processes to enhance customer satisfaction and efficiency.
Key Responsibilities
- Provide professional and timely support to clients via live chat and email.
- Respond to client inquiries regarding products, platforms and account-related matters.
- Address and resolve customer complaints, feedback, and service issues efficiently.
- Maintain accurate records of client interactions, feedback, and service issues.
- Process client deposits and withdrawals.
- Perform KYC (Know Your Customer) verification
- Maintain and update client account records
- Support internal documentation and requirements ensuring all records comply with company standards.
- Assist in the preparation and translation of customer announcement notices and operational communications
Requirements And Skills
- Strong communication skills, both written and verbal.
- Detail-oriented with excellent organizational skills.
- Ability to manage multiple tasks and prioritize effectively.
- Basic understanding of financial operations, KYC procedures, and compliance requirements is a plus.
Why join us
STARTRADER is built on trust, innovation, and excellence. By joining us, you become part of a global brokerage where high performance is recognized, careers grow quickly, and teams collaborate to deliver exceptional client experiences. If you take pride in professionalism and ambition, STARTRADER is the right place for you.
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