Station Manager - KUL

Job Purpose:

• Lead the operational and commercial functions to grow the business of the station and ensures service excellence, superior customer experience, team development, and financial performance
• Act as an entrepreneur in the network with a will-to win attitude - and with clear ownership within the DGFF product portfolio
• Operate fully within the standardized portfolio, processes, and systems while steering local execution to meet market needs

Key Responsibilities:

People Management

• Hire, lead, develop station staff across all functions and products in line with DGFF values and DHL leadership dimensions, including ownership for EOS
• Foster a culture of performance, accountability, engagement and First Choice / continuous improvement
• Manage Employee Relations and create a positive environment with Workers Councils and Unions

Operational Leadership

• Manage operations of the station incl. responsibility for infrastructure
• Execute Product strategies aligned with country, region and global directives
• Maintain high standards in cargo handling, responsible for safety & security
• Maintain accurate billing and documentation practices
• Ensure high quality in accordance with station metrics

Customer & Commercial Focus

• Grow the business with a money-making mindset
• Customer ownership, including customer retention and satisfaction as well as local commercial execution as part of the Station's P&L responsibility
• Ensure close collaboration with the country sales organization
• Develop strong local market understanding and steer commercial actions accordingly
• Ensure pricing discipline, margin management, and customer profitability transparency

Financial & Strategic Planning

• Full ownership of the station P&L, incl. station budget and cost controls (understand cost leadership as competitive advantage)
• Drive profitability through process optimization and vendor negotiations
• Manage third party contracts
• Negotiate local charges
• Manage customer profitability & revenue leakage

Process & Compliance

• Ensure adherence to regulations, e.g. customs, trade laws, and DHL policies
• Drive digitalization, foster IT and GSC utilization
• Ensure compliant practices
• Apply GoGreen standards

Job requirements:

• Bachelor's Degree in any relevant field from a recognized institution.
• 8-10 years in freight forwarding / contract logistics
• Strong leadership and team development experience
• Proven experience in commercial or customer-facing roles
• Strong understanding of freight procurement and pricing mechanisms
• Knowledge of customs, trade compliance, and logistics systems
• People Management & Leadership skills
• P&L Management
• Operations Management
• Stakeholder Management
• Operational Cost Controlling
• Commercial acumen incl. pricing logic and margin steering
• Market intelligence and competitive insight

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.

Thank you for choosing DHL Global Forwarding as your Employer of Choice.