Key Areas of Responsibilities.
- Give the highest standard of vision, mission and value of HUGO BOSS brand at all times and to act as a role model for all colleagues
- Personal presentation is in line with the brand image and company grooming standard as an Iconic Ambassador of the brand
- Communicate with the client through digital, mail outs, customer correspondence and telephone calls by adhering to the corporate marketing guideline
- Keep accurate records of high value client sales
- Handle customers enquiries and complaints on the company and / or product information in a professional manner
- Develop the overall strategies and initiative for daily shop operations and management
- Ensure sales target is consistently achieved
- Ensure smooth execution of services taken places at shop and sustain premium brand image at shop level
- Manage, motivate and provide supervision to staff at shop for excellent product presentation and customer service at all times
- Ensure stocks are well organized in the stock room and selling floor
- Ensure all processes and procedures are followed
- Provide recommendations to the management on how to support the growth of the business
- Develop a succession planning with Head of Retail. Able to identify and groom the next in line
- Provide product knowledge and link selling technique training to Sales Associate
- Work well with all management and department level
- Send monthly reports on sales, stock, promotional activity
- Be available to work with high value clients when required which may include weekends, public holidays and out of normal store operating hours
- Be available to attend external events or social networking on behalf of the Company when required
- Assist in adhoc matter as and when required
Qualifications:
- At least 5 years solid experience in retail operations and managerial position with successful track record, preferably gained from high end luxury retail industry
- Extensive luxury retail experience and understanding of high value clients
- Good knowledge of the local market and client service expectations
- Ability to demonstrate they can grow clients relationships to develop future revenue
- Demonstrate a positive attitude toward customers and co-workers
- Be aggressive to achieve the sales target
- Pleasant personality, energetic, proactive, responsible and service oriented
- Strong communications and excellent customer service skills
- Proficient in computer skills
- Good command of spoken and written English knowledge of other languages relevant to the region would be beneficial
- Passion for fashion & high quality clothing
