Job Description

Position: Store Manager / Assistant Store Manager

Location: Mid Valley, Kuala Lumpur, Malaysia

Industry: Luxury Fashion

Team management: 4-5 staffs

JOB MISSION

The Store Manager/ Assistant Manager demonstrates ownership for the store by maximising store productivity and profitability through teambuilding and staff development and goal attainment. The Store Manager/ Assistant Manager develops and plans to achieve sales and productivity goals, and closely supports the Retail Director to evaluate market information and create strategies that can impact store results. The Store Manager/ Assistant Manager leads by example, sets the tone for the store, and provides feedback to their team that will result in more efficient, productive, and profitable stores that exceed company standards.

KEY RESPONSIBILITIES

NETWORK & CLIENT MANAGEMENT

To develop and promote a loyal clientele according to the sales and brand strategy (client-telling)
Ambassador for the brand within his/her market, being responsible for the stores external relations within its competitive environment – marketing, merchandising, local activities etc.
Market studies (competitors, customers etc.)

DETERMINATION OF THE SUCCESSFUL STORE OBJECTIVES

Defining the annual sales targets/budget/forecast
Determine and monitor objectives and sales targets according to budget/forecasts on a daily, weekly and monthly basis
Optimizing the store contribution
Ensuring the fair and efficient rostering of staff with the aim of maximising the use of manpower on the floor; in particular during peak sales periods e.g. weekends, promotions etc.
Maintaining the optimized staff to customer ratio, making sure that customers are looked after appropriately
Optimizing and managing personnel costs and keeping in line with the set budget
Monitoring all expenses and costs within the store in order to achieve positive store contribution and be in line with the set budget objective
Pushing ongoing growth of the store's turnover
Maintenance of store in line with budget requirements
Identifying store investments and making appropriate suggestion to the ROD
Managing store operations: Replenishment, regular and year-end inventories, visual merchandising, etc.
Health, safety and security regulations: Ongoing control of store security, compliance with procedures.
Pro-activity on store attribution
Managing administration tasks and reporting
Guarantee financial results of the store through effective management of margins, stock and personnel costs

LEADERSHIP & STAFF MANAGEMENT

Making sure that Selling Satffs profiles match accordingly to the sales and brand strategy
Taking ongoing actions around motivation the team according to the sales and brand strategy and acting as their mentor
Recruitment, evaluation and career development of Selling Staffs in cooperation with the regional Retail Office and HR
Compliance with Grooming Standards
Training and development of Selling Staffs in order to achieve best business results
Guarantee an optimum relay of information within the store and an excellent and transparent ascending and descending communication flow

STOCK MANAGEMENT

Assist in inventory management. Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
Stock loss is kept to the minimum.

REQUIREMENTS

Experience:

8+ years of experience in retail management
4+ years managerial experience in a retail setting
Experience in luxury or premium retail is highly preferred
Strong leadership - able to develop, mentor and coach a sales team
Results-driven with strong commercial awareness
Excellent client service, interpersonal and communication skills
Good understanding of retail operations and KPIs
Good command of English
Proficient in all Microsoft Office programs
Ability to work flexible schedule to meet the needs of the business; including nights, weekends and public holidays.