Strategic Account Support Engineer

3-5 Years

This job is no longer accepting applications

Job Description

Job Responsibilities:

Strategic Account Management:Oversee the operation of key strategic accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.
Enhance Customer Satisfaction:Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction.
Identify and Resolve Project Issues:Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations.
Assist in Pre-Sales and Sales:Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction.

Job Requirements:

Language Skills:Proficiency in Chinese is preferred.
Education:Bachelor's degree or higher in Computer Science, Information Technology, Telecommunications, or related fields. Candidates with excellent qualifications may not be restricted by their major.
Experience:Minimum of 3-5 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred.
Skills and Attributes:Strong sense of responsibility, team-oriented, proactive with a pursuit of excellence, and positive energy.
Technical Knowledge:Strong learning ability with a basic understanding of networks and websites. Candidates with Linux skills, which will be considered an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus.
Communication and Coordination:Excellent communication and coordination skills with the ability to deliver exceptional service to clients and effectively promote cross-department collaboration.
Project Management:Proven ability to decompose project goals, control project processes, and ensure successful implementation.

Additional Information: