Strategy and Consulting Global Network Song Practice | Service | Nice CXOne

accenture southeast asia

Fresher

Not Disclosed

Malaysia, Kuala Lumpur

Posted an hour ago
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Job Description

Key Skills: NICE CXone, NICE inContact, CXone Studio, ACD, IVR, Omnichannel Routing, CCaaS, WFM, Interaction Analytics, CRM Integration, APIs, Conversational AI, Agent Assist.

NICE CXone – Contact Center / CCaaS: Experience in NICE CXone, omnichannel routing, ACD, IVR, CXone Studio, digital channels, CRM integrations, APIs, Workforce Management (WFM), Interaction Analytics, and AI/automation capabilities.