The Student Enrolment / Sales Team Lead is accountable for leading a team of Student Advisors to achieve or surpass student enrolment target objectives within designated Keypath Academic Partners.
This role combines leadership with operational accountability to ensure effective enrolment processes and a superior student experience. Their responsibilities include coaching their team, provide relevant training and troubleshooting at-risk issues to support student success.
Additionally, they collaborate with the Senior Manager, Student Operations - Asia to implement new processes, deliver retention outcomes and motivate the team through daily/weekly/monthly initiatives.
People Leadership
- Performance and Development: Coach and develop your team to meet study period targets, by setting clear expectations, providing constructive feedback, and supporting professional growth.
- Employee Relations: Effectively manage low level employee issues. Where appropriate, escalate concerns to your leader and the People team to resolve in a timely manner.
- Training and Development: Facilitate the induction of new starters and support the rollout of training and development within the function.
- Talent Retention: By actively coaching and managing your team through the performance framework you create, nurture, and retain top talent.
- Talent Acquisition: Awareness of and/or involvement in recruitment initiatives to support identifying top talent.
- Foster a Culture of Accountability: Encourage and support a positive, collaborative environment where team members clearly understand their roles and responsibilities, are held accountable for achieving objectives, and consistently align their behavior with Keypath values.
- Be a Change Champion: Advocate, lead, and support the successful implementation of change initiatives that drive engagement and ensure a smooth transition to new strategies.
Performance & Operations
- Sales Management: Drive the team's day-to-day management to meet and exceed KPIs / targets while maintaining a positive student experience.
- Process Management: Maintain and manage processes and protocols (including SOPs, training materials, etc.)
- Championing the Customer: Proactively gather and routinely share comprehensive insights (student feedback, educational trends, performance metrics) to inform and enhance student-centric operational strategies.
- Continuous Improvement: Support your leaders to solve business challenges by making recommendations to improve performance and the student experience.
Stakeholder Management
- Stakeholder Engagement: Manage internal stakeholder relationships effectively.
- Collaboration: Be a strong collaborator and communicator with Marketing, Account Management and Learning Design functions, to align with goals and processes.
Other duties, as assigned.
Qualifications
Education
- Higher education or similar.
Experience
- 3+ years experience in a Team Lead or equivalent role.
- Demonstrated coaching and/or leadership experience.
- Exposure in driving operational performance.
- Proven record of accomplishment in a sales-oriented setting, displaying expertise in sales methodologies and tactics.
- Ability to thrive in a dynamic, rapidly evolving work environment.
- Strong attention to detail.
- Proven ability to use initiative and independent judgment within established guidelines.
- Experience within the Education Industry is highly valued.
- Exposure to data analysis.
- Employs the CRM (Customer Relationship Management) and telephony systems daily to direct Advisor activities.
- Highly developed computer literacy, including the Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Outstanding listening and comprehension skills.
Other Requirements
- Adaptability to accommodate varying shifts across a range of hours.
- Occasional travel may be required.
Additional information
At Keypath, we put our people first. We're committed to creating a flexible, inclusive, and supportive work environment where you can thrive. Here's what you can expect as part of our team:
Benefits and Rewards:
- Hybrid work arrangement
- Competitive compensation package Base salary plus uncapped individual and team-based incentives
- All necessary equipment for success, including a laptop
- Remote onboarding program to get you up and running
- Access to health and wellbeing programs, including Employee Assistance and Mental Health Days
- Learning and growth opportunities, such as LinkedIn Learning, Career Development Programs, and Learning Labs
- Employee-led initiatives like Culture Club, Team Green, Sustainability, and more
- Company events and activities, both in-office and remote
Why Keypath
- Global EdTech Leader: Be part of an industry that's rapidly growing.
- Transform the World: Contribute to global upskilling and reskilling efforts.
- Make an Impact: Help address future economic and social challenges.
Join Keypath and make a difference. We welcome applicants from diverse backgrounds and are committed to offering inclusive support throughout the recruitment process.
