Job OverviewWe see a Studio Manager as a steward of TRIBE, hosting all our members and guests with great service and creating a pleasant experience for the members when they come to TRIBE for classes. Every single task performed impacts customers in very real ways and there is a greater meaning and purpose in this role.
We are looking for someone who has a passion for TRIBE culture and brand and want to contribute to the company growth by efficiently managing each task entrusted to. A passionate hands-on approach to managing the operation with a get-it-done attitude is expected.
Job Roles & Responsibilities
- Day-To-Day Studio Management
- Manage the maintenance and operational matters in TRIBE studio with priority and good sense of judgement.
- Manage and oversee the digital operation and ensure smooth operation of livestream classes.
- Maintain a safe and clean studio.
- Assist with any private / special events and campaigns happening at the studio and outside the studio.
- Communicate any studio maintenance or construction needs that are or could interfere with members experience to the Management, and help oversee proper and prompt fixing.
- Assist the Operation and Finance team with inventory management and replenishment of inventory when it drops to a specified level.
- Manage the studio supplies ordering.
- Attend to members requests on the organisation of private class and personal training and coordinate with the instructors / trainers on the necessary arrangement.
- Build and foster relationships in the studio with TRIBE instructors and the community.
- Customer Service Management
- Provide high-level customer service and exceptional hospitality to members, greeting and assisting members with bookings, packages or other matters, and responding to customers inquiries and feedback.
- Resolve issues and members complaints pertaining to class and user experience in a positive and timely manner. And most importantly able to confidently manage conflict in high pressure situations.
- Demonstrate a solution oriented mindset and ability to execute within TRIBE standards in any situation.
- Employee Management
- Oversee the onboarding, training and development and proactively provide constructive feedback to the Front-of-House.
- Train, motivate, direct, coach and evaluate the Front-of-House, create and maintain a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and Company goals.
- Supervise and assist the Front-of-House in engaging with members on the sales of offerings and products, resolving difficult or complicated transactions.
- Assist with the Front-of-House work schedule with the goal of maximising usage and efficiency.
- Proactively address the studio's hiring needs by identifying the operation team's strengths and areas of opportunity.
- Back-end & Administration Duties
- Actively identify initiatives and processes that will drive continuous improvement in TRIBE's service to members and guests.
- Actively monitor the attendance trends to develop classes and analyse the results of overall attendance.
- Generate the operational reports and analysis for management and planning purpose, include but not limited to class attendance trend, class feedback, customers experience and satisfaction and sales progression.
- Be an active member of the operation team providing various stakeholders feedback and contributing ideas for product growth, members acquisition, members retention and continuous improvement.
- Work closely with all departments to roll out plans and initiatives related to class innovation to grow the brand and strengthen the bond of community.
- Assist and provide support to Head of Operations / Management with the daily operation of studio.
- Assist in any ad-hoc assignments as and when required.
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Job Requirements
- Either a minimum of a Bachelor's Degree in Business Management (or a related field) or demonstrable experience in operation together with the potential and attitude required to learn.
- Can truly multi-task and stay organised in a fast-paced environment.
- Have the flexibility to work in the days, nights and weekends, as needed.
- Ability to think creatively and innovatively.
- A keen of eyes for details.
- Analytical skills to forecast and identify trends and challenges.
- Budget-management skills and financial proficiency.
- Willing to get hands dirty by dabbling in areas needed for a smooth operation and quality customer service.
- Excellent communication skills and a love for the community.
- Resourceful, organised, meticulous and has the ability to quickly adapt to change.
- Able to work independently, but also able to organise and coordinate all operational efforts (team player as well).
Employment Benefits
- Work with one of Malaysia's fastest growing boutique fitness brands.
- Opportunities for growth and personal development as we expand our business.
- Network with top fitness brands / influencers.
- Complimentary group fitness classes.
- Discounts on in-house merchandise, fitness packages and affiliate partners products.
- Bonus scheme.
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-tribe-boxing-job-studio-manager]
