Supply Chain Ops Analyst - Japanese Speaker

Summary:

A professional at this position level within Accenture has the following responsibilities: Analyzes and solves problems that are lower complexity and may be routine in nature, requiring varied responses depending on the situation. Interacts with peers within Accenture before updating supervisors. Likely has some interactions with non-management levels at the client and/or within Accenture. Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments. Decisions impact own work and may impact the work of others. Individual contributor and/or oversees a small work effort and/or team.

Customer Engagement/Meetings

• Participate in meeting to provide insights on order/supply/issues, etc

• Facilitate or Participate in Customer syncs to walk through tactical order/supply/issue items

• Participate in internal Team calls with S&OE, F&L or other internal teams if relevant to provide feedback regarding Customer/areas needs, supply, Customer metrics, etc

• Supports OM & Customer on complex queries

• RMA customer engagement

• Customer portal management

Reporting/Metrics

• Support agreed upon reporting needed by Channel Leads/CCSM/other cross functional teams

• Review & report Customer metrics (OBL, OTP, Manual Dos, IP, etc, UCO, aged orders)

Demand Planning

• Attend FG sub syncs, complete needed files (FCST templates/SDP files) and IBP upload if aligned with regional/Customer scope

Allocation

• Manage allocation splits or provide needed insights to Client Channel Manager if applicable for Customer/Areas

Launch/EOL Management

• If applicable, track inbounds to IPQ along with launch tracking to the Customers and call out any risks needed to Channel Leads

• Follow up on internal teams to ensure certifications are aligned and ready along with any order issues that require alignment & support

• Follow up with Customers on order placements aligned with IPQ/Ship Plans

• Trigger SKU setup that is required (NAM only)

• Track depletion of EOL and ordering needs

OrderScrubbing

• Review daily/weekly order scrub from Order Management Teams and provide action items

• Flag allocation misalignment & escalate needed supply/allocations

• Work with partner, internal or F&L teams as needed to resolve order/delivery issues

Returns/Credits/Debits

• Manage Returns Revenue projections

• Manage Partner Payment Purchase Orders for Ops related Payments

• Attend Partner & GFS calls to support to resolve the overdue payments & claims

• Credit & Debit Approvals if aligned to approval matrix

Regulatory/Compliance

• New Customer onboarding support

• Update/complete/trigger needed master data changes (Ship To, CLT, etc)

• Ensure Customer profiles, SOP & Distros are updated as needed

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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