Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Role
Day-to-Day Responsibilities
Provide operational and administrative support to DH agents within the Business Support & Operations team.
Key Accountabilities
- Assist dealers and internal teams with registration processes and handle various dealer-related requests.
- Respond to dealer inquiries through the Dealer Helpdesk Contact Centre, ensuring timely and accurate support.
- Perform basic troubleshooting for network-related issues and escalate cases when necessary.
- Investigate billing matters and address customer complaints to ensure proper resolution.
- Support HR with staff line registrations for employees located outside the Klang Valley.
- Assist internal departments with test line registrations as required.
Key Experiences & Qualifications
- Prior experience in administrative tasks and data entry.
- Experience in a contact centre environment is an added advantage.
- Ability to work in a shift-based schedule.
- Willing to work on public holidays and weekends as needed.
About You
- Education & Experience Minimum Diploma in Operations Management or related field. SPM/STPM holders with relevant experience may also be considered. Preferably 13 years in business support, operations, admin, or customer-facing roles.
- Technical Skills Strong communication skills, proficient in Microsoft Office, and capable of handling reports, data entry, and coordination tasks accurately within set timelines.
- Work Competencies Able to multitask, work with minimal supervision, stay detail-oriented, and consistently meet deadlines in a fast-paced environment.
- Personal Attributes Team player with a positive attitude, responsible, adaptable, customer-focused, and strong in problem-solving.
- Key Responsibilities Support daily operations through documentation, data processing, reporting, enquiries handling, administrative tasks, and ensuring compliance with SOPs, PDPA, and service-level requirements, including liaising with internal and external parties
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
