System Analyst

Purpose:       

Manage configuration of insurance products on existing new business platforms like Cube, Direct to Consumer (DTC) for various channels agency, broker, customer and banca so new insurance products can be onboarded with efficiently for all markets. Partner with product, pricing, actuarial teams to deliver the sales illustrations and onboard products on existings platform and provide on-going support.

Performing system analyses on software programs, applications, and web service.

Reporting to Management and obtaining approval for system development projects

Collect and analyze user requirements, conduct impact analysis and implement the system design

Key Accountabilities:

Work with product, actuarial, pricing teams to understand the product specification, sales Illustration, calculations and rate tables to map out the delivery plan.

Written and verbal communication, including technical writing skills

Prioritize requirements and create conceptual prototypes and mock-ups

Apply best practices for effective communication and problem-solving

Understanding of systems engineering concepts

Modeling techniques and methods

Define As is and To be Flows for the overall.

Key Performance Indicators:

Business indicators:

Manage to deliver IT projects to align with business growth strategies (As defined in the annual performance review)

Configure the products based on defined product pipeline for all markets within the time and budget.

Technical indicators:

Leverage configuration to meet new product need than customization of the existing systems for better maintainability.

Manage upgrades of the product configuration systems to ensure consistency across BUs.

Projects Delivered on Budget: Track your capacity to stay within budgets

IT Support Employees per End Users: Ratio support employees vs end-users

Number of trainings or certificates acquired per year

Number of project deliverables per year

External & Internal Contacts:

FWD local IT teams (Internal)

Infra team

Information Security team

Solution delivery team

FWD business owners (Internal)

Product Manager

Product Team

Actuarial and Pricing team

Marketing team

Data governance team

Digital transformation team

Decision Making:

Perform research and interviews to determine IT business requirements and then translate such into specifications for technical projects

Qualifications/Experience:

5+ years work experience in full systems development

Solid knowledge of relevant technology concepts (e.g. nodejs, client-server, mongoDB databases, and web-based /app architectures)

Must have a solid working knowledge of Insurance product configuration and product rollout experience including Par, Non Par, ILAS products

Strong communication skills, including prioritizing, problem solving and interpersonal relationship building

Proven time management cum organization skills (must be able to prioritize workload and meet deadlines).

Knowledge & Technical Skills:

Proficient in Agile development approach

Exemplify good interpersonal communication skills at all levels of business users, IT, partners and vendors

Good command of spoken and written English

Broad understanding of the technology industry, including current and emerging digital solutions.

Deep appreciation of latest and emerging technologies and practice, such as DevOps, Cloud, Microservice and Mobile development.

Knowledge and experience in working on Javascript, NodeJs and MongoDB query

Knowledge and experience in working API mapping / specification and API sequence flow cross systems.