System Analyst

Job Title: System Analyst

Job Description:

We are seeking a proactive and detail-oriented System Analyst to join our dynamic IT team. The successful candidate will play a key supporting role alongside the Senior System Analyst, assisting in system analysis, project coordination, stakeholder engagement, UI/UX design, testing, and system implementation.

This role is ideal for candidates with strong analytical and communication skills, looking to grow in both technical and business domains.

Key Responsibilities

Assist in gathering and analysing business requirements from stakeholders.

Analyse and evaluate current systems and workflows to identify opportunities for improvement or optimization.

Assist in evaluating change requests and assessing their impact on scope, timeline, and system functionality.

Translate requirements into functional and technical specifications.

Prepare and maintain project documentation, schedules, and reports.

Collaborate with developers to ensure system solutions meet business expectations.

Support creation of system flowcharts, wireframes, and diagrams.

Assist in system and UI/UX design including mock-ups and prototypes.

Coordinate and participate in various testing phases (unit, integration, UAT) and obtain business sign-off before production deployment.

Prepare training materials and support end-users during rollout.

Help monitor system deployments, address bugs, and track resolution status.

Investigate reported issues, perform root cause analysis, and work with developers to provide timely resolutions.

Maintain ClickUp task boards and track team progress.

Support version control (e.g., GitHub) and basic coding tasks when required.

Stay current with technology and design trends to recommend improvements.

Ensure documentation is up to date with system changes and improvements.

Requirements

Bachelor's Degree in Information Technology, Computer Science, or related field.

1-3 years experience in system analysis, software development, or IT project coordination.

Strong understanding of system development lifecycle (SDLC).

Experience writing Business Requirement Documents (BRD), Functional Specification Documents (FSD), User Stories, or Software Requirement Specifications (SRS).

Ability to understand and design workflows using tools like BPMN (Business Process Model and Notation).

Understanding of software testing methodologies and test case preparation.

Basic understanding of programming languages like PHP, Laravel or Vue.js can be useful to understand developer constraints and communicate effectively.

Familiar with project/task management tools (e.g., ClickUp, Jira).

Basic experience with UI/UX tools (e.g., Figma, Adobe XD) is a plus.

Exposure to version control systems (e.g., GitHub).

Strong analytical, problem-solving, organizational, and attention-to-detail skills.

Strong interpersonal and communication skills, both written and verbal.

Ability to work independently and collaboratively in a fast-paced environment while managing

multiple projects and priorities effectively.

What We Offer:

Opportunity to work in one of Malaysia's leading retail destinations.

Exposure to enterprise IT projects in a high-traffic commercial environment.

Collaborative and supportive working culture.

Training and development for career progression