1. Ensure System Reliability & Availability

• Monitor and report on application performance, and highlight any deviations or issues.

• Collaborate with application engineers and developers to identify root causes and implement durable fixes.

2. Incident Management & Root Cause Analysis

• Participate as a Subject Matter Advisor during production incidents and outages.

• Provide insights backed by system monitoring, code review, and database analysis.

• Support postmortem reviews and drive followup actions.

3. Automation & Tooling

• Automate operational tasks such as monitoring, alerts, and recovery processes.

• Build scripts and internal tools to eliminate manual toil and improve operational efficiency.

4. Monitoring & Observability

• Implement telemetry and observability practices to track system health, latency, and error rates.

• Manage the Dynatrace platform and its integrations with application services.

• Support teams in designing dashboards and visualization setups.

5. Security & Compliance

• Work with Security teams to ensure systems comply with regulatory and industry standards (e.g., PCIDSS, GDPR).

• Implement necessary access controls, encryption, and audit capabilities within SRE scope.

6. Capacity Planning & Performance Optimization

• Analyze usage trends to forecast demand and support scaling decisions.

• Contribute to costperformance optimization efforts across infrastructure and applications.

• Collaborate closely with development, QA, and infrastructure teams to embed reliability into the SDLC.

7. Documentation & Knowledge Sharing

• Maintain clear and uptodate operational documentation, runbooks, and architecture diagrams.

• Champion SRE principles across the organization to foster resilience and accountability.

Education

• Bachelor's degree in Computer Science, Software Engineering, IT, or related fields.

Experience

• 3-5 years of experience in SRE, DevOps, or Software Engineering roles.

• Experience supporting frontend applications in production environments, ideally within financial services or other regulated industries.

Technical Skills

• Strong understanding of frontend performance monitoring and instrumentation.

• Handson experience with Real User Monitoring (RUM), Synthetic Monitoring, and APM tools (e.g., Dynatrace, New Relic, Datadog).

• Proficiency in building dashboards and alerts using Dynatrace, Grafana, Prometheus, Elastic Stack, or Splunk.

• Familiarity with OpenTelemetry for distributed tracing.

• Scripting skills in Python, Bash, or JavaScript.

• Experience with CI/CD pipelines (e.g., GitHub Flow).

• Practical experience with cloud technologies (AWS or Azure).

• Knowledge of Docker and Kubernetes.

• Understanding of secure coding practices for frontend applications.

• Awareness of financial compliance standards such as PCIDSS.

Why Join Us

• Be part of a highimpact team shaping system resilience across the enterprise.

• Work with modern observability and automation technologies.

• Influence engineering culture through SRE best practices.

• Opportunities to innovate and drive real improvements in system reliability.