Troubleshoot and resolve system problems in a timely manner.
Maintain and monitor IT systems, ensuring optimal performance and security.
Document technical issues, resolutions, and system configurations.
Assist with system upgrades, installations, and migrations.
Communicate effectively with users to understand and address their technical needs.
Collaborate with other support team members and departments to improve system functionality.
Create and update user guides and support documentation.
Implement and enforce support security protocols and best practices.
Job Requirements
Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent work experience. (Any qualification with Degree is acceptable)
Proficiency with operating systems (Windows, macOS, Linux) and hardware components.
Required language(s): Bahasa Malaysia, English & Mandarin
Strong understanding of networking concepts and protocols.
Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Demonstrated customer service skills and a commitment to providing high-quality support.
Knowledge of IT security best practices and protocols.
Ability to document and report technical issues and resolutions effectively.
Flexibility to adapt to new technologies and handle evolving support challenges.
