T&T FSC Accounts Receivables Disputes Analyst (Cantonese / Mandarin) - MY

Role Summary

Build your career with Deloitte, the world's largest professional services firm supporting global clients in the Finance Service Center. We are looking for enthusiastic, customer-focused professionalswith strong communication skillswho are eager to learn, grow, and make an impact.

If you're seeking a role that is exciting, reliable, and growth-oriented, this opportunity is designed for you. What you will gain from this role:

• Stable career entry point: Build real corporate experience early in your career with a reliable pathway for growth.

• Hands-on learning in finance & accounting operations: develop technical finance skills and master digital tools used by global companies.

• Global exposure: Work with international clients and multinational business environments, sharpening your cross-cultural communication skills.

Key Responsibilities

• Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up

• Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a can do attitude. Maintain a professional, empathetic approach with every customer

• Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers

Requirements

• Language Skill: Conversational proficiency in Mandarin / Cantonese language (verbal and written) to support our customer base.

• Experience: No experience required. Structured training will be provided once onboarded.

• Working Arrangement: This is a day-shift role and requires working from the office.