T&T FSC Collections Consultant (Thai/Khmer) - PH / MY

Role Summary

Build your career with Deloitte, the world's largest professional services firm supporting global clients in the Finance Service Center.

We are looking for enthusiastic, customer-focused professionals with strong communication skills to join our growing team.

If you're seeking a role that is exciting, reliable, and growth-oriented, this opportunity is designed for you.

Key Responsibilities

• Proactively contact Thai or Khmer customers through outbound calls with past-due accounts to secure timely payment while maintaining professional, empathetic approach with every customer.
• Work with customers to establish and manage effective payment plans and terms.
• Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process
• Maintain high customer satisfaction through building of strong relationships in an appropriate manner, offering personalized service with a can do attitude.

Minimum Qualifications

• Graduate of any degree with at least 2-4 years of relevant work experience or non-degree holders with at least 4-6 years of relevant work experience.
• Experience working in voice-based customer contact (customer service, call center, or collections) roles using fluent Thai or Khmer language.
• Fluent in Thai or Khmer language verbal and written - business level proficiency required.
• Strong communication and problem-solving skills.
• Familiarity with Microsoft Excel and other related systems/tools or ERPs.
• Background in finance process or collections related experience will be an added advantage
• Working Arrangement: This is a day-shift role and requires working from the office.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm's business contact number or business email address