Team Head Banking Operations – EU Payments

Description

• Assist Department Head on daily operations.
• Managing a group of team member under Banking Operations – EU Payments.
• Responsible to guide, motivate and develop team members.
• Possess in-depth knowledge of Banking Operations.
• Detailed knowledge of Payment process, investigations & understanding the associated risks.
• In-depth knowledge and keep up to date with Anti Money Laundering Guidelines and screenings, Sanction Regulations, and any other related policies that may come into effect from time to time, industry standard, internal bank policies, local and international landscape.
• Assumes full responsibility for daily review to ensure that transactions are processed timely, accurately, efficiently and within the prescribed authorized limit.
• Responsible in managing the day-to-day operations – an efficient and effective distribution of transactions / workloads amongst the team members as to ensure that the productivity standards are duly met.
• Ensure Key Performance Indicators (KPI) are observed, and efforts are aligned to meet the required expectation – deliver high quality services to our business partners, adherence to SLA and TAT, while maintaining process efficiency, accuracy standards, productivity levels, quality & control measures, and people management.
• Constantly review team's and individual performance together with Department Head against the objectives and goals set. Develop strategies and provide an appropriate support, guidance, and motivation to the staff to reach its goal.
• Support and assist the Management in managing operational risk within the respective teams to avoid operational/reputational losses.
• Initiate and streamline process relating to controls, productivity, and service enhancement.
• Identify and resolve business technical issues with system support group. Escalate issues to Department Head where attentions and senior intervention is required.
• Communicate clear instructions to team members.
• Monitor, track and evaluate transaction volumes, key controls, functional checks and provide daily / weekly / monthly analysis as appropriate to Department Head / any other unit.
• Ensure staffs are equipped with sufficient needs, knowledge, skills, and tools in order to achieve the required level of competency that facilitates them to perform their daily tasks effectively.
• Participate in system testing to implement global strategy and fulfil business needs as and when required.
• Supports Department Head and Head of Operations in all initiatives for the betterment of the organization.
• Perform any other duties which may be assigned from time to time.
• Responsible to ensure team's performance are within department's target range / acceptable level.

Responsibilities

Key Performance Indicator (KPI) includes:

• Productivity standards (volume, efficiency rate, accuracy rate, customer service standards, etc.).
• Operational risk management (errors, losses, lapses in policy and procedures, etc.).
• People management (talent development, succession planning, resource management and planning, employee welfare).
• Process enhancements / initiatives with measurable ROI.

Skills and Qualifications

FORMAL EDUCATION:

University degree / diploma / tertiary education

SPECIALIST KNOWLEDGE (WORK EXPERIENCE, FURTHER QUALIFICATIONS)

• Sound working knowledge of national and international transaction management.
• At least 5 years of working experience with Banking Operations and/or managing / coordinating a team.
• Familiar with business principles, operating guidelines, and standard rules
• Familiar with Compliance, Sanction and Regulatory policies
• Analytical Skills

ADDITIONAL CRITERIA:

• Able to work at European time zones (3pm - 12am).
• Proficient in English language – both written and spoken.
• Knowledge of another language would be an added advantage.
• Advance knowledge in Banking Operations – payment environment is preferred.
• Proficient use of MS Office Suite.
• Flexibility to shift-work if required.
• Willing to learn new things.

CHARACTERISTICS:

• Carry positive attitude.
• Passionate about the role, high self-drive, hardworking, self-motivated and team player.
• Ability to work independently with minimal supervision.
• Capable of working effectively under pressure as well as meet given deadlines.
• Good interpersonal and communication skills.
• Meticulous and detail orientated.
• Promote fair working environment.