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About TMF Group
TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles, and investment funds in different geographical locations.
TMF Malaysia is certified with Great Place to Work and Caring Company.
Job Purpose:
The Team Lead supports the Manager and/or HOD in daily deliverables to provide excellent service to the client. They manage payroll data preparation and maintenance with utmost accuracy and ensure timely completion. Additionally, they coach executives and junior staff within the department.
Key Responsibilities:
- Lead & manage the day-to-day HR and Payroll operations.
- Responsible for providing service and solutions to clients broader than data transactions.
- Ensure the team's revenue & KPI targets are met.
- Analyze team productivity metrics (Productivity Report) and implement strategies for continuous improvement, maximizing client satisfaction.
- Optimize payroll processes and ensure accuracy through checking procedures.
- Resolve client and team member escalations effectively.
- Ensure team compliance with the global company compliance standards and payroll processes/procedures.
- Manage smooth and timely onboarding of new clients and implementation of new services for existing clients.
- Coach and mentor team members to enhance performance, achieve goals, and meet KPIs.
- Build and maintain positive relationships with clients, internal & external stakeholders.
- Maintain accurate and timely billing practices.
Key Requirements
- Possess a Bachelor's Degree/ Professional Certificate in any field of study preferably in HRM;
- Minimum 4-7 years of experience in HR/ Payroll, relevant working experience in payroll outsourcing will be an added advantage;
- Experienced in handling client escalations and complaints while maintaining high levels of satisfaction.
- Ability to utilize strong problem-solving skills to identify and implement solutions.
Working at TMF Group offers
- 13th month salary
- Annual Leave
- Medical Benefits / Dental / Medical Check-Up Benefits
- Group Insurance Benefits (Life insurance / Group Hospitalization & Surgical / Group Personal Accident)
- Flexible working time
- Continuous development / Free language courses from TMF Business Academy
- Early release on occasion
What's in it for you
Pathways for career development
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
- You'll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.
A supportive environment
- Strong feedback culture to help build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
