Team Leader Housekeeping

Job Purpose

To lead and coordinate housekeeping attendants in maintaining cleanliness, hygiene, and presentation standards of guest rooms, public areas, and back-of-house areas. The Housekeeping Team Leader ensures efficient daily operations, excellent guest satisfaction, and compliance with hotel policies and safety standards.

Key Responsibilities

Operational Duties

• Assign daily cleaning tasks and room allocations to housekeeping attendants.
• Monitor the cleanliness and maintenance of guest rooms, corridors, pantries, and public areas.
• Conduct routine inspections to ensure hotel standards are consistently met.
• Ensure all rooms are cleaned and prepared according to established standards before guest arrival.
• Coordinate with Front Office regarding room status updates and priority rooms.
• Report maintenance issues and follow up with Engineering for prompt resolution.
• Ensure adequate stock levels of linen, guest supplies, and cleaning materials.

Team Leadership

• Lead, motivate, and support housekeeping attendants during daily operations.
• Provide on-the-job training to new and existing team members.
• Monitor staff attendance, grooming, discipline, and performance.
• Assist supervisors in conducting performance evaluations.
• Promote teamwork and effective communication within the department.

Quality & Service Excellence

• Handle guest requests and complaints promptly and professionally.
• Ensure customer satisfaction through timely and quality housekeeping services.
• Follow up on special guest requirements and VIP room preparations.
• Maintain service standards in accordance with hotel policies and brand requirements.

Health, Safety & Compliance

• Ensure compliance with hotel safety procedures and hygiene standards.
• Promote proper use and handling of cleaning chemicals and equipment.
• Conduct regular inspections to identify safety hazards.
• Ensure lost-and-found procedures are followed accurately.
• Participate in emergency response procedures and hotel safety programs.

Administrative Duties

• Complete daily checklists, inspection records, and housekeeping reports.
• Update room status information accurately and timely.
• Monitor inventory usage and report shortages or discrepancies.
• Assist in month-end stock counts and inventory control activities.

Job Requirements

Education

• Minimum SPM or equivalent.
• Certification in Housekeeping or Hospitality Management is an advantage.

Experience

• Minimum 2-3 years of housekeeping experience in a hotel environment.
• At least 1 year of supervisory or team leadership experience preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Good communication and interpersonal abilities.
• Attention to detail and commitment to quality standards.
• Ability to work under pressure and manage multiple tasks.
• Knowledge of housekeeping procedures, cleaning methods, and chemical handling.
• Basic computer literacy and familiarity with hotel property management systems is an advantage.

Personal Attributes

• Reliable and trustworthy.
• Positive attitude and customer-focused mindset.
• Well-groomed and professional appearance.
• Strong problem-solving and decision-making skills.

Key Performance Indicators (KPIs)

• Guest room inspection scores.
• Guest satisfaction ratings.
• Room turnaround time.
• Housekeeping productivity levels.
• Attendance and punctuality of team members.
• Compliance with hygiene, safety, and brand standards.
• Reduction in guest complaints related to cleanliness.