- Leads, provide guidance and support, and mentorship to a team that carry out recruitment, training, and department events while ensuring compliance with relevant regulations
- Assisting and supporting on all administrative functions to the driving force team at all times within the stipulated Turnaround Time (TAT)
- Support the Head of Department, Unit Managers, Senior Management and Stakeholders to strategize, coordinate and facilitate recruitment, training, and department / division engagement activities management.
Business Performance and Management
- Designing training curriculum, conducting recruitment activities, and organizing events such as departmental engagements, conferences and workshops
- Identifying training needs for different roles in department, work closely with GHR Learning & Development for internal and external training arrangement, identifying talent for leadership development programmes and strategizing training and development planning and managing training budget.
- Responsible for end-to-end recruitment process, work closely with GHR on the hiring process within department, supervising the recruitment team.
- Plan, implement and coordinating staff training programs that contribute to employee engagement and organizational objectives.
- Collaborate with internal and external stakeholders including vendors for continuous improvement of staff training programs, recruitment activity, and department event management.
- Facilitate and monitor on department expense and budgeting to ensure resources are allocated effectively and overall department expenditures are within budgetary constraints.
- To ensure scheduled report and/or any adhoc request are delivered on time.
- Ensure all TAT and KPIs are met.
- To response incoming email within 24 hours
- Support and coordinate all departmental activities & provide assistance on staff welfare
- To assist and support on any ad-hoc projects or task assigned by Managers / Head of Department.
People Management
- Liaise with Head of Department, Unit Managers, Senior Management and Stakeholders to strategize, coordinate and facilitate recruitment, training, and department / division engagement activities management
- Managing in-house training for internal staff knowledge development.
Regulatory Compliance
- Ensure satisfactory rating on all audit reviews.
- Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
- Highlight suspicious and new account behavior to Team Manager to mitigate fraud.
