At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Team Manager - Finance and Accounting who will lead, develop and motivate a high-performance team of support professionals.
If you believe you have what it takes and you're ready to take the next step in your career, come work with us!
Responsibilities include but are not limited to:
- Keep management updated: Prepare weekly performance reports to management and client requirements; ensures daily governance effectiveness & SLA targets exceeds client expectations
- Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; conduct transaction auditing sessions
- Impact the bottom line: Drive metrics awareness programs and performance improvement projects; produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Our most successful candidates will have:
- At least 2 years experience in Accounts Payable (invoice processing, payments or vendor master, vendor reconciliation end to end exposure)
- At least 1 year people manager experience.
- Have good knowledge of performance metrics, their measurements and thresholds / targets.
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
- Extremely good verbal & written communication skills.
- Feedback & Coaching skills.
- Hands on experience on MS-Excel and Power Point.
- Have basic exposure to statistical tools and approaches, trend analysis & cause analysis.
- Required experience in order entry/management, claims/returns, journal entries, etc.
- Experience in order management & omni-channel customer care.
- Proficient with English, Mandarin and Korean language.
