As an Team Manager - Operations, you will be responsible to oversee day-to-day operational effectiveness, as well as developing and leading the operations strategy for the store.
Job Responsibilities
Key Responsibilities- Compliance & Administration:
- Demonstrate a clear understanding of operational procedure, SOCP and Internal Control compliance
- Administer asset protection and access control, including security systems, keys, and safety protocols
- Challenge the operation processes and status quo for continuous improvement
- Support in workforce management, administrative and maintenance work that relates to daily operations
- Stock & Inventory Management:
- Effective stockroom organisation, regular checks on layaway, monitor pick up rates and order fulfillment
- Involve in shipment reception/rebalancing/stock transfers/replenishments
- Ensure product availability on the sales floor, accountable for cycle counts and stock counts with little or no discrepancies
- Advance retro-planning for effective time management
- Client Experience & Sales Support:
- Ensure excellent client experience through Visual Merchandising, grooming of Client Advisors and client satisfaction survey
- Assist with cashiering duties and manage in-store traffic flow
- Facilitate after sales service
- Team Management & Development:
- Be the operational lead and coach team member to improve their knowledge
- Guide and empower your team for continued growth
Profile
Minimum of 5 years operations management experience Meticulous and detail-oriented Strong business acumen and learning agility Proactive in anticipating challenges and taking initiative to drive continuous improvement Collaborative team player with excellent communication skills and a solution-oriented mindset Accountable and dependable, with a strong sense of ownership and follow-through
