So what does a Teammate really do Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being the top notch. So come on, we need your full concentration on what it's like being a Teammate. Imagine yourself going to work with one thing on your mind.
- Deliver world-class customer service by handling each interaction with accuracy, efficiency, and professionalism, in line with client quality guidelines and performance metrics.
- Perform AI data labeling tasks, demonstrating strong skills in creative writing, reading comprehension, and content analysis.
- Write and summarize semantically accurate contentwords and paragraphsfree of grammatical or punctuation errors, using proper writing formats.
- Analyze and interpret text content to produce professional and contextually appropriate written outputs.
- Ensure high levels of customer satisfaction and experience on every call or task handled.
- Meet and exceed client-mandated Key Performance Indicators (KPIs).
- Maintain consistent performance and contribute to continuous improvement efforts.
- Keep all internal and external login credentials confidential.
- Participate in all required internal and external training or seminars.
- Understand and comply with TaskUs policies, procedures, and functional area guidelines.
- Provide constructive feedback to management regarding potential issues or areas for improvement.
- Perform other duties as assigned by management.
Requirements:
- What exactly are we looking for Well, we need someone who's willing to work on cyclical schedules. Have experience on AI data labelling, phone, email and live chat support That's definitely a plus! Meanwhile, do you have experience in Customer Service, Sales, Billing, Collections and Technical Support Even better!
- We're looking for someone who has strong verbal and written communication and comprehension skills. Someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.
- If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.
