Teams & Network Voice Specialist
Job Description
- This job descript should be for someone with 5+ years of experience. Add this information and industry information for a similar role. Manage and support Microsoft Teams Phone, enterprise voice, conferencing, and meeting room services across Wolfspeed locations.
- Configure and maintain Direct Routing or Operator Connect, SBCs, SIP trunks, dial plans, calling policies, call queues, auto attendants, and phone number inventory.
- Troubleshoot escalated voice, audio, call routing, Teams Rooms, device, and network-related issues from diagnosis through resolution.
- Monitor call quality, service health, Teams Rooms performance, carrier services, and user experience to identify trends and prevent recurring issues.
- Partner with network, security, telecom carriers, vendors, and IT operations teams to deliver reliable voice and collaboration services.
- Support number porting, site voice readiness, device provisioning, user onboarding, migrations, and service transitions.
- Maintain clear documentation for voice configurations, support procedures, standards, known issues, and operational runbooks.
- Recommend improvements that increase resiliency, simplify support, reduce recurring incidents, and improve the employee collaboration experience.
- 5+ years of experience in enterprise telephony, unified communications, Microsoft 365, or Microsoft Teams voice support.
- Hands-on experience with Microsoft Teams Phone, Teams Admin Center, Microsoft 365 Admin Center, and voice policy administration.
- Strong knowledge of Direct Routing, Operator Connect, SBCs, SIP, VoIP, PSTN concepts, dial plans, call routing, and number management.
- Experience troubleshooting call quality, connectivity, audio, conferencing, Teams Rooms, and network-related voice issues.
- Working knowledge of PowerShell, QoS, firewalls, certificates, carrier coordination, and enterprise change or incident management.
- Strong communication, documentation, stakeholder management, and cross-functional collaboration skills.
More Info
Job Type:
Industry:
Function:
Employment Type:
Key Skills
Microsoft Teams Phone
SBCs
Microsoft 365 Admin Center
Direct Routing
PSTN concepts
number management
Teams Admin Center
certificates
dial plans
carrier coordination
voice policy administration
Operator Connect
About Company